Configure users in Active Directory

Please note that in the MFA platform all identities are converted to lowercase. Hence, if you assign an email containing uppercase characters to a Windows user in Active Directory the user will be required to authenticate with the lowercase equivalent. For example will need to authenticate as

For each user, the ‘user logon name’ in their ‘Account’ tab is their AD username which they will use in the Primary Authentication phase of the login process:


The email address entered in the ‘General’ tab is then the email that they must use for the MFA stage of the authentication process - i.e. with the MIRACL authentication server: